Education Agents

International Education – International Education Agents Data Project

 
Education agents are an important part of the Australian international education industry.  They are valued and respected by Australian education institutions and the students they assist to enrol and study in Australia. This Government initiative aims to provide data to institutions on the outcomes achieved by their agents, and to see the majority of agents recognised for their high standards and levels of service.
 

Purpose

 
Since 2012, the Provider Registration and International Management System (PRISMS) has enabled institutions to record the involvement of an international education agent in enrolling an international student. The department is reviewing the data and developing institution based reports on the student enrolment outcomes achieved by the institutions agents, to assist institutions to assess the performance of their agents.
 
The Australian Government Department of Education and Training (DET) is currently undertaking work to assist institutions to meet their obligations to work with agents who meet the ethical standards set out in the National Code of Practice for Providers of Education and Training to Overseas Students 2007.  This work aims to acknowledge the valuable role played by international education agents and acknowledge the good performance achieved by the majority of agents.
 
For more information please see the Education Agents FAQ's.
 

Institution Information

 

Agent Performance Reports

 
The reports being developed by DET aim to show the relative performance of agents used by your institution.  This will assist efforts to compare performance and identify agents with outcomes that are different to the norm, i.e. agents who perform exceptionally well or those who perform poorly.  Please see examples of the data these reports will contain. 
 

Actions required by Providers

 
Before access can be given to these reports, institutions will need to ensure that:

1. They have taken appropriate steps to notify their agents as required by the Australian Privacy Principles, or;

2. They have updated their international education agent agreements to include an appropriate clause.

The department will also take appropriate steps in notifying industry to support this initiative through notices in PRISMS and the department’s website.
 
In the longer term institutions are encouraged to update their individual agreements with agents to contain a privacy statement giving agreement to the department’s release of information held in PRISMS. Where institutions have or are in the process of updating their agent agreements to include such provisions, institutions are not required to undertake any further notifications to their agents.
 
Suggested language for such a privacy statement and notice to agents for inclusion in an agreement, could be as follows:
 
Agents working with Australian education institutions need to be aware to their personal information being:
 
    • recorded in the Provider Registration and International Student Management System  (PRISMS). This may include your name, business email address, phone number and address

    • accessed by the Australian Government Department of Education and Training, the Australian Government Department of Immigration and Border Protection and other Commonwealth agencies that access PRISMS

    • used to administer or monitor compliance with the Commonwealth legislation e.g. Education Services for Overseas Students Act 2000, Migration Act 1958; and

    • disclosed by the Commonwealth Department of Education and Training to other Commonwealth entities (including, but not limited to ASQA and TEQSA), education institutions and publically. The Commonwealth Department of Education and Training will share individual agents’ performance publically as aggregated data (but will not identify agent - provider relationships). Agent-provider relationships will only be identified when data is shared with education institutions and other Commonwealth entities.

You must also agree to personal information we currently hold in PRISMS regarding you and any other personal information we may collect in future being disclosed as described above.

You must notify us of your intent to opt out of this initiative, if not, this will be taken as agreeing to your data being used as described above.

Education agents are an important part of the Australian international education industry.  Almost all are valued and respected by Australian education institutions and the students they assist to enroll and study in Australia.  This Government initiative to disclose the outcomes of students by the agent they are associated with is the first of its kind in the world and will see quality agents recognised for their high standards and levels of service. 
 
For more information please see the Education Agents FAQ's.
 

International Education Agent Information

What does this means for International Education Agents?

 
This initiative will allow you as an international education agent to allow the individual Providers you are working for to view your student education outcomes. Student education outcomes are categorized as the number and percentage of ‘Complete/Incomplete’ Confirmation of Enrolment (CoEs) as the key performance indicator by Agent or Agency. CoEs are considered ‘Incomplete’ when they have an outcome of:
 
    • Student transferred – Transferred to course at another provider, notified cessation of studies

    • Cancelled - Provider Decision – Non-payment of fees, disciplinary reasons, Student no longer holding student visa

    • Non Compliance – Non-attendance at classes, failed to meet course requirements

    • Deferment/Suspension – Compassionate/compelling circumstances, student misbehaviour
 
This information may allow your provider to better target key regions and student cohorts to enable genuine international education students to study in Australia.

 

For more information please see the Education Agents FAQ's.