The purpose of the ESOS enquiry form is to provide general advice and assistance to persons on provider obligations and students’ rights pertaining to the ESOS legislative framework administered by the Department of Industry, Innovation, Science, Research and Tertiary Education (DIISRTE). The Department does not give legal advice.

Before you complete this form, please see the following links to common areas of enquiries, where you may be able to find information relevant to your enquiry.

Please provide the following information to enable DIISRTE to respond to your question, complaint or refund claim.
Please note: Required fields are shown with *. The information you input into this form will be forwarded to the appropriate area, which will attend to the matter as soon as possible. You should expect an initial reply within five working days.

Your enquiry:
Your role*:  
Enquiry type*:  

Your Contact Details:
Given name*:  
Family name*:  
Contact email*:     *must be a valid email address
Daytime telephone*:      

Student details (if applicable):
Are the student contact details the same as the contact details provided above?
Student given name:
Student family name:
Student date of birth:  
Student CoE #: Student ID #:

Provider details (if applicable):
State/territory: CRICOS #:

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